Cancellation Policy
Cancellation requests
You may request cancellation before an order has entered fulfillment. Submit the request as soon as possible and include sufficient order details so we can locate it.
No guarantee after processing begins
We cannot guarantee cancellation after picking, packing, labeling, carrier transfer, or other fulfillment activity has begun. If cancellation is no longer possible, the Return & Refund Policy may apply after delivery.
Store cancellation
VITAYLO may cancel an order when inventory is unavailable, delivery information cannot reasonably be verified, a material pricing or technical error occurred, suspected fraud or misuse is identified, or fulfillment is not reasonably possible.
Refunds after cancellation
If a paid order is successfully cancelled, any eligible amount will be refunded using the available original payment method. Processing time may depend on the payment provider or financial institution.
Changes instead of cancellation
Requests to change size, option, quantity, or delivery information are treated similarly to cancellation requests and cannot be guaranteed after fulfillment begins.
support@vitaylo.com
+1 406 459 2355
127 N Higgins Ave Ste 307D #2715, Missoula, MT 59802